Insights

Thinking on
ServiceNow value.

Practical perspectives on governance, delivery, AI, and getting more from your ServiceNow investment — from the now2value team.

AI & ServiceNow
February 2025
Why Most Companies Haven't Seen Real Returns on Their AI Investment — And What to Do About It

The promise of AI in the enterprise was bold: reduce manual effort, accelerate delivery, and free your people to focus on higher-value work. Two years into the AI investment cycle, a large number of organisations are still waiting. We explore why the gap between AI promise and AI reality persists — and what a structured, platform-based approach looks like in practice.

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Governance
January 2025
Breaking Free from the Service-Later Culture

The paradox is common: a growing ServiceNow team, a growing backlog, and end-users who have given up expecting timely delivery. Here's how bold governance decisions change the equation.

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Delivery
December 2024
Why 6-Month Projects Are the Enemy of ServiceNow Value

Long projects add risk, lose momentum, and often end without clear outcomes. We make the case for structured 3-month delivery increments — and what they require to work.

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Strategy
November 2024
Are You Getting Full Value from Your ServiceNow Licenses?

Most organisations are sitting on significant untapped potential within their existing ServiceNow licenses. A structured license optimization exercise can reveal where the value is hiding.

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More insights coming soon

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